Terms and Conditions

Welcome to Maddie's EarthScentuals Terms and Conditions page. Please read through the following information before you place an order as by placing this order, you are bound by the Terms and Conditions set out below. Maddie's EarthScentuals reserves the right to update these details at any time and will notify you by updating the information on this page.



The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. This website may include inaccuracies or typographical errors. Maddie's EarthScentuals and any other persons involved in the management of this website may make changes in the products and prices described in this website, and to the content of this website, at any time without notice. Maddie's EarthScentuals shall not be responsible for any detrimental reliance you place on this website or its contents. Use of this website is on an "as is" basis and is entirely at your own risk.

The Site may contain links to third party web pages, and in some cases, marketing material from third parties. We don’t control what’s on those pages or in that marketing content.  We are not responsible for any of their content, including links or other functionality like e-commerce.  If our Site contains a link to a third party web page, it’s not necessarily an endorsement by us of that third party, their page or their products or services.  If you have questions or concerns about those third party pages or content, you should contact the relevant owner or operator of that page.

Unless otherwise agreed to in writing by Maddie's EarthScentuals, the contents of this website and all goods that may be provided in any connection with this website are provided "as is", and are for consumer end use only, and all express or implied conditions, representations and warranties, including any implied warranty of merchantability, for a particular purpose, or non-infringement, are denied and disclaimed, except to the jurisdiction. Except as otherwise expressly agreed, Maddie's EarthScentuals makes no representations, warranties, covenants or guaranties as to the quality, suitability, truth, accuracy or completeness of any of the contents of this website, or any goods that may be provided or sold in any connection with this website. Any representations, warranties or covenants with respect to any goods referred to in this website shall be subject to, governed by, and as stated in the applicable contract governing the provision of same.

In connection with your viewing and use of this website, except for any commercial transactions that may be undertaken in connection with this website, Maddie's EarthScentuals shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with this website whatsoever, including as a result of using, accessing, copying, or downloading any part of this website's content. In no event shall Maddie's EarthScentuals be liable for any direct, indirect, special, incidental, or consequential damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises, whether for breach of contract, or in tort, negligence, equity, or otherwise, even if Maddie's EarthScentuals has been previously advised of the possibility of such damage.

You agree to have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the website and will not make a claim against Maddie's EarthScentuals for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or lost profits resulting from any use of this website.

You agree to hold Maddie's EarthScentuals absolutely harmless from, and you covenant not to take any action against Maddie's EarthScentuals for any claims based on using this website.


Intellectual Property

Maddie's EarthScentuals, All Rights Reserved. Maddie's EarthScentuals shall enforce its rights concerning this website in the event of any interference, infringement or contravention of its rights, title or interests in any aspect of this website. This website is protected under the copyright laws of Australia and other countries. Unless otherwise specified, no person has permission to download, display, post, record, mirror, duplicate, copy, retransmit, redistribute, commercially exploit, reproduce or republish any part or aspect of this website in any form, or any information found at this website, by any means whatsoever, whether by electronic, mechanical, recording, photocopying, photographic means or otherwise.

The symbols ® and TM designate Australian registered trademarks and unregistered trademarks respectively. Nothing on this website shall be construed as conferring any license under any of Maddie's EarthScentuals 's or any other person's intellectual property rights, whether expressly, by interference, by implication, or otherwise.

Candle Care Instructions

To get the best out of your candle, we recommend that you read the Candle Care Instructions

guide, before you use your new candle. 

Actual burn time of our candle products depends on a number of ambient factors therefore the times given are approximate. All product dimensions are to the nearest mm and are subject to change without notice.

Image Criteria

Technical Requirements

​Please ensure you follow the instructions on our Image Criteria page to get the most satisfaction out of our Custom Candle ranges.

Image Criteria Disclaimer

  • Maddie's EarthScentuals will do a limited amount of editing and cropping of your image to resize it to fit on the decal.

  • Maddie's EarthScentuals accepts no responsibility for the quality of your original images.

  • No refunds or returns will be offered for candles that look below par, due to low quality original images.

Maddie's EarthScentuals - License to use

  • By uploading your images, you agree that the image on the final product can be used for advertising and marketing purposes.

  • Please email images to Uploads@MaddiesEarthScentuals.com


Fragrances, Essential Oils and Skincare Products

Contact your health care professional if you are pregnant before using any fragrances or essential oils or any product on this website. It is the responsibility of the customer to research thoroughly any product bought intended for topical use and possible side effects or allergic reactions any products might cause. All products, fragrances and oils may cause reactions in some people.  

Shipping and Delivery

We ship through Australia Post to most places in Australia, Canada, USA, New Zealand, South Africa and the United Kingdom.


Please email us for a shipping quote to other destinations.


All Maddie's EarthScentuals products are individually and lovingly hand-crafted.  Occasionally an extra 5 - 7 days may be required to produce a fresh batch of products. Every attempt will be made to keep manufacturing delays to a minimum.